This project automates the processing of support tickets from Zammad, integrating advanced file handling, API interactions, and logging mechanisms within an n8n workflow.

Key Features:

✅ Ticket Retrieval & Analysis:

• Fetches tickets from Zammad using HTTP requests.

• Scans for attachments matching specific regex patterns.

• Assigns tickets to first-level support if no valid attachment is found.

✅ File Handling & API Integration:

• Downloads and writes valid attachments to disk.

• Uploads files to two external systems via HTTP POST requests.

✅ Logging & Workflow Enhancements:

• Logs every step and updates tickets with success or error messages.

• Integrated RabbitMQ for logging and error tracking.

• Generates Slack notifications or support tickets for failed processes.

Challenges & Solutions:

🔹 Handling array structures from the ticketing system (solved with a Map Ticket function).
🔹 Filtering attachments based on filename patterns (implemented with regex).
🔹 Uploading files in a Docker-based n8n setup (resolved using cURL in a custom Docker image).
🔹 Managing authentication for multiple API requests (partially solved, still optimizing).

Tech Stack:

🛠 n8n | Zammad | FastAPI | RabbitMQ | Docker | Regex | Slack API | HTTP POST

This project highlights workflow automation, API-driven ticket management, and advanced file processing, showcasing expertise in automation, API handling, and error tracking.