

This project automates the processing of support tickets from Zammad, integrating advanced file handling, API interactions, and logging mechanisms within an n8n workflow.
Key Features:
✅ Ticket Retrieval & Analysis:
Fetches tickets from Zammad using HTTP requests.
Scans for attachments matching specific regex patterns.
Assigns tickets to first-level support if no valid attachment is found.
✅ File Handling & API Integration:
Downloads and writes valid attachments to disk.
Uploads files to two external systems via HTTP POST requests.
✅ Logging & Workflow Enhancements:
Logs every step and updates tickets with success or error messages.
Integrated RabbitMQ for logging and error tracking.
Generates Slack notifications or support tickets for failed processes.
Challenges & Solutions:
🔹 Handling array structures from the ticketing system (solved with a Map Ticket function).
🔹 Filtering attachments based on filename patterns (implemented with regex).
🔹 Uploading files in a Docker-based n8n setup (resolved using cURL in a custom Docker image).
🔹 Managing authentication for multiple API requests (partially solved, still optimizing).
Tech Stack:
🛠 n8n | Zammad | FastAPI | RabbitMQ | Docker | Regex | Slack API | HTTP POST
This project highlights workflow automation, API-driven ticket management, and advanced file processing, showcasing expertise in automation, API handling, and error tracking.
This project automates the processing of support tickets from Zammad, integrating advanced file handling, API interactions, and logging mechanisms within an n8n workflow.
Key Features:
✅ Ticket Retrieval & Analysis:
Fetches tickets from Zammad using HTTP requests.
Scans for attachments matching specific regex patterns.
Assigns tickets to first-level support if no valid attachment is found.
✅ File Handling & API Integration:
Downloads and writes valid attachments to disk.
Uploads files to two external systems via HTTP POST requests.
✅ Logging & Workflow Enhancements:
Logs every step and updates tickets with success or error messages.
Integrated RabbitMQ for logging and error tracking.
Generates Slack notifications or support tickets for failed processes.
Challenges & Solutions:
🔹 Handling array structures from the ticketing system (solved with a Map Ticket function).
🔹 Filtering attachments based on filename patterns (implemented with regex).
🔹 Uploading files in a Docker-based n8n setup (resolved using cURL in a custom Docker image).
🔹 Managing authentication for multiple API requests (partially solved, still optimizing).
Tech Stack:
🛠 n8n | Zammad | FastAPI | RabbitMQ | Docker | Regex | Slack API | HTTP POST
This project highlights workflow automation, API-driven ticket management, and advanced file processing, showcasing expertise in automation, API handling, and error tracking.
This project automates the processing of support tickets from Zammad, integrating advanced file handling, API interactions, and logging mechanisms within an n8n workflow.
Key Features:
✅ Ticket Retrieval & Analysis:
Fetches tickets from Zammad using HTTP requests.
Scans for attachments matching specific regex patterns.
Assigns tickets to first-level support if no valid attachment is found.
✅ File Handling & API Integration:
Downloads and writes valid attachments to disk.
Uploads files to two external systems via HTTP POST requests.
✅ Logging & Workflow Enhancements:
Logs every step and updates tickets with success or error messages.
Integrated RabbitMQ for logging and error tracking.
Generates Slack notifications or support tickets for failed processes.
Challenges & Solutions:
🔹 Handling array structures from the ticketing system (solved with a Map Ticket function).
🔹 Filtering attachments based on filename patterns (implemented with regex).
🔹 Uploading files in a Docker-based n8n setup (resolved using cURL in a custom Docker image).
🔹 Managing authentication for multiple API requests (partially solved, still optimizing).
Tech Stack:
🛠 n8n | Zammad | FastAPI | RabbitMQ | Docker | Regex | Slack API | HTTP POST
This project highlights workflow automation, API-driven ticket management, and advanced file processing, showcasing expertise in automation, API handling, and error tracking.

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